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Te Puke Times - 2021-07-22

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‘World-class’ business sector acknowledged

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Rebecca Mauger Countdown Te Puke, Te Puke Veterinary Centre,

Te Puke paid homage to its ”world-class business community” at the Te Puke Business Excellence Awards earlier this month. The night of glamour culminated in awards given out to Anann Pineapple Pub (food and beverage and supreme award winner), Countdown Te Puke (retail), Te Puke Veterinary Centre (service) and EHC Orchard Management (agriculture/horticulture/industrial). First equal employees of the year were Nicole Hapi and Bruce Stuart. There were 104 businesses and individuals nominated, and 300 nominations submitted at the 13th awards. Te Puke EDGE director Mark Boyle says this was a record number of nominations and of final contestants. He said entries ranged from “small sole traders to large corporates who had a very high standard of business skills” and the awards were probably the best business awards so far. The awards were held at the Te Puke Memorial Hall and MC’D by Te Radar. ■ Bupa Te Puke Country Lodge Retirement Village and Care Home retail category winner: Their service during Covid-19 lockdown was acknowledged by judges who say staff went ‘‘above and beyond” ensuring high risk customers receive their groceries. Countdown Te Puke’s store manager Dave Ritchie says they knew some of their customers were unable to shop online or utilise the click and collect option so their team picked, packed, and even paid and delivered to those customers. Dave thinks the win comes down to the team’s engagement they have with their customers. ‘‘It’s one of our mottos, we want to insure that all our customers walk out having a great experience.” Judges said the store was the Bay of Plenty training centre for new Countdown department managers and wass ‘‘overall a well organised store with a genuine focus on staff wellbeing and customer satisfaction”. ■ Trevelyans service category award winner: Practice manager Kate Gloyn is still beaming from the win and says it’s down to her staff, ‘‘they truly deserve it”. ‘‘I’m so proud of our team, they’re such genuine, caring, loving people — they really care about the animals and clients and they make such an effort to get to know them. They love and respect the animals as much as their clients do.” Kate says there’s a culture of recruiting people in their practice who care and love what they do — which brings about excellent customer service. Judges praised them for them ‘‘exceptional service, a professional well laid out clinic/premises, easy access, good opening hours for working people, caring staff, empathy to their patients (animals) and an overall

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