INSPIRING GREAT SERVICE AT HLC
This month, we introduce our Food and Beverage tutor – Vicki Pettitt. Vicki discovered her passion for tutoring back in 1999 whilst completing her chef training at UCOL. She found the tutors so inspiring that she found herself thinking “I want their job”. Up until then, Vicki thought that you had to have years of teaching training to become a tutor. She soon found out that this is not the case, and in fact, having years of experience working in the field that you wish to tutor in will serve you well. Vicki trained in hospitality and as a chef and over the years since, has worked in many different hospitality businesses as well as time working in real estate, and administration. She finally got her first tutoring position for a Palmerston North based training company. She helped job seekers get into work by assisting them in the 20 week programme. This position gave her great experience working with people from all walks of life and she got much satisfaction helping them grow their skills. This year Vicki joined HLC as our Food and Beverage Level 3 and 4 tutor. She has found the support from the team at HLC amazing and it has helped her settle in well. In her spare time, she still works in the industry and loves getting paid for having fun at work! She loves helping her students overcome their individual challenges to reach closer to their goals. She says she didn’t do well at school herself, and for many years she allowed this to hold her back. These days she tells her students – “It doesn’t matter what you can’t do, focus on what you can, find something you are interested in and go for it. Surround yourself with good people that will help you, not hold you back.” Vicki’s course includes focusing on improving customer service skills and job hunting skills, Vicki says it is amazing how many people have not been taught how to prepare their CV. By providing a “road map” for their life, she helps people see their potential – often they don’t know what strengths they have and Vicki sees her role as that of guide to help inspire them and encourage them to overcome limits they have set themselves. The Level 4 course will include the Liquor Licencing qualification (LCQ). We are now taking enrolments for our 2021 Level 4 Food and Beverage course. We are looking for people that love customer service and the variety that the hospitality industry offers. If you are reliable, flexible and have plenty of energy then get in touch with us. We also offer free transport from Kapiti and Foxton and Shannon.